Frequently Asked Questions

Can I cancel my account any time? Do I have to sign a contract? These are all the questions we get asked every day, see our responses below.

FieldGroove Route Optimization

Still Kicking The Tires?

FieldGroove is uniquely defined by it's clean and user friendly interface.

This is the number one question we get asked and we typically tell people the following:

  • Around The Clock Support - We are committed to the success of our customers and listen to their needs first. We are here every step of the way to help you get started, answer questions, or help train your staff.
  • Automatic Invoicing - invoice by the job (or monthly) and automatically send your customers an invoice
  • Appointment and Payment Reminders - sent via SMS message and / or email at whatever frequency you set
  • Weather Forecasting - every job has it's own unique forecast for pin-point weather outlook
  • Newsletters - stay in touch with your customers by sending newsletters to your entire customer base
  • Mapping Capabilities - view your jobs on the map from nearly every screen and optimize your daily routes
  • Marketing Campaigns - create campaigns, set your goals, and measure your return on investment
  • Job Profitability - setup products and their cost to track profitability for every job
  • Email Tracking - every email sent through FieldGroove tracks inbox delivery and if the recipient viewed your message
  • Multi-branch Support - add multiple locations and segment customers, jobs, salesreps, invoices, and much more by location

Since you report us a support question we try to make our best to find out what is going on, depending on the case it could take more or les time, however a standard time could be minutes or hours.
No, FieldGroove is a web based and runs in the cloud on all major, modern web browsers.
Yes, you can access every feature of the application through your Apple or Android device.
Try FieldGroove and all the features for 14 days with no commitment and ask us any questions along the way!
No, we do not require long-term contracts or agreement on your part. After your account is cancelled, the card on file will not be billed.
No. Our friendly staff will work directly with you and / or your team to help answer any questions when getting started.
We accept all major credit cards (Visa, MasterCard, Discover, and American Express). For annual subscriptions, we can charge your card on file or send an invoice.
Currently, we only support countries in North America, but working hard to work well in every country!
We understand your client and company data can contain sensitive information, rest assured we take security very seriously and employ a number of internal security policies to ensure your data is safe.
Of course, we'll be sorry to see you go but you can navigate to "My Profile" and click "Cancel Account" at anytime.
Yes, your data is your data. We offer the ability to import and export most objects in the system into a CSV format.
Yes! In fact, we encourage it. One of our sales representatives will be glad to show you the power of FieldGroove and answer any questions along the way.

Mobile Apps

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