Customer Feedback Knowledge Base

Enabling the customer satisfaction survey setting will send an email to your customer 48 hours after the job is completed. Customer's can rate your service and provide valuable feedback. You can also send a link to your Angie's List or Home Advisor page

Customer Feedback

Posted by Matthew Allers on 06/08/2018

Enabling the customer satisfaction survey setting will send an email to your customer 48 hours after the job is completed. Customer's can rate your service and provide valuable feedback. You can also send a link to your Angie's List or Home Advisor page.

Getting Better Reviews

This is a powerful feature that can be enabled and disabled at both the company and customer levels. Enabling this functionality allows you to gather valuable feedback to improve your services and get better reviews.  Once a customer fills out the survey, the results will show on the customer page (at the very bottom). We strongly recommend enabling this feature so you can see how you are doing.

More Options

If you have an angie's list or home advisor page, and want to improve your ratings

  1. Navigate to your company "Settings" under the management heading
  2. Click the "Application Settings" tab
  3. At the bottom, you will see a "Survey URL" field
  4. Copy / paste a link to your angie's list or home advisor page here
  5. Check the "Enable Survey" checkbox

Enabling this feature will send this link to your customers 48 hours after a job is completed for them to review.  If this isn't your jam, no sweat...just disable that checkbox in your company settings and your customers will not receive any emails to gather feedback.

Customer Feedback
Automatic vs Manual Invoice Settings
By Chris Call on 06/04/2018

Just a few of the many FieldGroove settings you can toggle to get your invoicing setup just the way you like it. Most FieldGroovepers have found that enabling "Automatic Invoicing" by the job improved their cash flow almost immediately

Read More

New Web Site Live
By Mark Hardin on 06/01/2018

FieldGroove is the field service CRM software you've been looking for to manage your entire business. Get paid faster and never forget to send an invoice again. Get better reviews and build even better relationships with your customers using the FieldGroove scheduler.

Read More

FieldGroove Affiliate Program

More FieldGroove

Mobile Apps

Designed for subs on the go. Manage your entire operation directly
from the field and improve your efficiency. Get started by downloading
the app on your device today.

FieldGroove Apple Download FieldGroove Android Download

* requires FieldGroove subscription

Try FieldGroove Now. Risk Free.

No credit card required. Cancel any time.

Start Free Trial